Zero Hassle Returns Policy

We know how frustrating it is to receive items in the wrong size or colour. For this reason, we've come up with our Zero Hassle returns policy. We make it as easy as possible to return items to us, for a replacement or refund.

Our Zero Hassle returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unused and complete with all packaging (clothing must have labels attached and footwear must be in the manufacturers box) and we will issue a full refund for the price you paid for the item.  Please allow up to 14 days for us to process your return.

Please note, that we will not cover the cost of posting items back to us, unless we have agreed to do so in advance.  Please do not send via Express Post unless you live in a remote area or are in a hurry to process the return.  We understand that time pressures can be difficult and would prefer you keep your return postage to a minimum.

 

Exchanging Items

If you want to exchange an item, for example for a different size, you will need to return the item to us with a completed exchange form. When we receive the returned item we will contact you regarding payment of the exchange costs.  Exchanges occur a $7.00 handling fee and actual delivery charge.  Please remember that you are only able to exchange items within 30 days of the date you received them. Items you return to us for exchange must be in their original condition.  We can normally turn your exchange around very quickly, but during busier periods, please allow for up to 14 days for us to process your request.  If for any reason we are out of stock of the item you wish to exchange we will contact you either by phone or email to discuss.

 

What do we mean by Original Condition?

To return an item or items to us, under our Zero Hassle Returns policy, the items must be brand new, in the condition they were sent to you in.

 

Items must have:

• Their original labels and tags
• Boxes and packaging as supplied by the manufacturer. This is especially important for shoe and boot boxes, which must be unmarked.
• The plastic bag they arrived in, complete with the stock label.
• All parts, instruction leaflets, spares and components.

 

Items must not:

• Have been used or worn
• Be dirty, soiled or wet
• Be marked, damaged or scratched.

 

Returning damaged, defective or incorrect items

We strive to offer the best service we can.  But, very occasionally, things will go wrong. If you receive an item that's damaged, or defective, you can return it to us, free of charge, for a replacement or full refund. If you elect to receive a replacement item, we will pay the delivery costs you incur returning the defective item and dispatch the replacement free of any delivery charge. 

Please note: we cannot provide a refund for items whereby the 'Instructions of Use' have not been followed correctly.

In the event of thekidsstore.com.au sending you a replacement for a damaged, defective or wrong item, you must return the original item to TheKidsStore.com.au within 30 days. TheKidsStore.com.au reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which TheKidsStore.com.au confirms we will issue a replacement.

This returns policy does not affect your statutory rights.

 

Where do I send my return/exchange?

All returns and exchanges must be sent to the following address:

Returns Department
The Kids Store
6 Ross Place
Wetherill Park,
NSW 2164

Please print out and complete our returns/ exchanges form. Please include this form with your return parcel.

Thank you!